Shep Hyken

#515

overall

Shep Hyken

Ethical Governance AI

#524 most read in

Ethical Governance

Shep Hyken is Customer Service Speaker and CX expert, award-winning keynote speaker, and bestselling author of eight books. He helps clients enhance customer and employee experiences, working with Fortune 50 companies and smaller businesses alike. He has been a weekly columnist for Forbes.com since 2014.

illuminem

Jul 03 2026

TOP 10 Most-Read Thought Leaders in Sustainable AI

Illuminem Voices

We are proud to present the most-read Thought Leaders of the year in AI globally in our annual series, recognising the leading voices in the field on illuminem

A wooden table with a typewriter, glasses, notebook, and pen placed on top.

When it comes to experience, we must stay human in an AI world

Shep Hyken

Mar 19 2025

When it comes to experience, we must stay human in an AI world

Corporate Governance

Technology should enhance, not replace, human connection

Recent publications

Shep Hyken

Mar 19 2025

When it comes to experience, we must stay human in an AI world

Corporate Governance · Ethical Governance

When it comes to experience, we must stay human in an AI world

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